ServiceNow

ITSM, HR Service Delivery, Customer Service, and workflow automation on the Now Platform with CMDB discipline and measurable SLAs.

Service operations that auditors and agents can both trust

Radiantze implements ServiceNow as the operating system for IT and employee service, with a governed CMDB, clear ownership, and workflows that shorten queue time without shadow processes.

Programs cover ITSM, HR Service Delivery, Customer Service Management, and Flow Designer automation, integrated with identity, monitoring, and ERP.

Service desk professional on a headset supporting enterprise workflows

Partnership

CMDB and workflows that stay current after go-live

Radiantze designs data ownership, discovery, and change control together so operations stay clean without heroic cleanup sprints.

  • CMDB class model with named stewards for critical configuration-item domains.
  • ITSM aligned to practices your teams already follow.
  • Integration Hub patterns with error queues and replay.
  • Hypercare metrics on SLA attainment and catalog adoption.

01

Service management

ITSM and CSM with SLAs, major-incident response, and knowledge that reduces repeats.

02

Employee and HR journeys

HRSD cases and lifecycle workflows with privacy-aware handoffs to core HR.

03

Platform and CMDB

Discovery, service mapping, Flow Designer apps, and Integration Hub with application lifecycle management.

Priorities

Delivery priorities Radiantze addresses

  • Radiantze sustains CMDB accuracy through discovery, ownership, and change workflows.
  • Radiantze designs catalogs that reduce shadow IT without blocking legitimate work.
  • Radiantze introduces Virtual Agent features with evaluation and human escalation.

Delivery

Radiantze approach

  • 01Assess & prioritize

    Process maturity, CMDB health, and module roadmap with owners.

  • 02Design & integrate

    Wave delivery, identity and ERP spokes, and cutover checklists.

  • 03Adopt & optimize

    Hypercare, SLA dashboards, and a governed platform backlog.