Application support
Helpdesk for software issues, product monitoring, and user access, with severity SLAs from 48 hours to 20 to 30 minutes.
MSP - Managed Service Provider
Application support, infrastructure operations, and managed resources delivered to your SLAs, toolchain, and governance standards.
Managed services that run inside your operating model
Radiantze delivers managed services as accountable operating capacity across application support, infrastructure, and managed resources, scoped to your architecture, compliance, and release cadence.
Engagements span L1-L3 support queues and platform operations through surge capacity for migrations, with knowledge-transfer milestones that keep operational context inside your organization.
Radiantze Offering
Infrastructure
Hardware, network connectivity, and software needs from staff laptop provisioning to client cloud setups.
Managed resources
Permanent, contract-to-hire, and contract roles with background checks, capability mapping, and knowledge transfer built in.
Partnership
Radiantze partnership for managed services
Radiantze designs SLAs, tooling, and people models together so the change advisory board and delivery leads can both stand behind the operating plan.
- Capability maps aligned to stack and compliance before queue design.
- Onboarding playbooks covering access, security training, and first delivery.
- SLA and utilization reporting tied to outcomes leadership already measures.
- Rotation and documentation so institutional knowledge stays when roles convert or roll off.
01
Application support
Helpdesk, monitoring, and access with Level 1 to Level 3 severity SLAs.
02
Infrastructure
Endpoints, connectivity, and client cloud setups operated with clear ownership.
03
Managed resources
Permanent, contract-to-hire, and contract roles aligned to capability maps and knowledge-transfer goals.
Priorities
MSP priorities Radiantze addresses early
- Radiantze preserves continuity across shifts, releases, and role transitions.
- Radiantze aligns every contributor to change-control, security, and delivery standards.
- Radiantze keeps capability and pricing transparent so fit and utilization stay visible.
Delivery
Radiantze approach
01Assess & scope
Service lines, SLAs, capability maps, and success metrics agreed before kickoff.
02Stand up & operate
Queues, tooling, security training, and SLA dashboards in your toolchain.
03Transfer & optimize
Knowledge packs, conversion criteria, and continuous runbook improvement.
Plan your MSP program with Radiantze
Book a consultation to prioritize application support, infrastructure operations, and managed resources for your next managed service engagement.
Related
Adjacent solution paths
Navigate related offerings spanning Software development, Cloud Engineering and Services, and Gen AI implementation.