Insight
Product-scoped
Retrieval. Answers limited to relevant SKU or product line docs.
Use case
Grounded customer support assistant
Radiantze grounds support answers in product documentation so agents and customers get cited, accurate replies.
Customer answers grounded in product documentation
Radiantze builds a RAG assistant over product docs, FAQs, and release notes that suggests replies or self-service answers with citations.
Low-confidence queries escalate to agents. Product-scoped retrieval and a freshness cadence keep answers tied to the right SKU docs as manuals and policies update.
Insight
Agent assist
Workflow. Suggested replies agents edit before sending.
Insight
Escalation
Safety net. Low-confidence queries route to human agents.
Partnership
Radiantze rollout pattern
Support retrieval stays current through document freshness, product-level filtering, and agent feedback that closes content gaps.
- Consolidate KB, manuals, and release notes per product line.
- Define escalation thresholds and handoff to live agents.
- Pilot as agent-assist before customer-facing self-service.
- Track deflection, handle time, and citation accuracy.
Outcome
Enterprise outcome
Faster resolution on routine questions with fewer incorrect spec answers reaching customers.
Radiantze capability stack
Doc ingestion
KB articles and product manuals indexed with version metadata for product-scoped retrieval.
Agent assist UI
Suggested replies with editable citations inside the ticket view agents already work in.
Self-service widget
Optional customer chat that returns grounded, cited answers and escalates when unsure.