Insight
Read-first
Rollout phase. Research and suggest before autonomous writes.
Use case
IT ticket triage agent
Radiantze agents resolve routine IT tickets end to end and escalate the rest with full audit trails.
Routine tickets resolved, complex ones escalated
Radiantze deploys an agent that reads tickets, searches knowledge bases, executes approved runbooks, and updates status with scoped tool access.
Write actions require human approval. Rollout starts on one ticket category with documented runbooks, then expands only after shadow-mode results look solid.
Insight
Scoped tools
Permissions. Agent receives only APIs the workflow needs.
Insight
Logged
Audit trail. Every tool call recorded for reconstruction.
Partnership
Radiantze rollout pattern
IT agents start narrow, one ticket category with documented runbooks, before expanding to broader automation.
- Document current triage process and top repetitive categories.
- Connect read-only KB and ticket search first.
- Add approved runbooks with human approval on writes.
- Pilot on one queue with shadow-mode comparison.
Outcome
Enterprise outcome
Shorter queue times on routine tickets with engineers focused on incidents that need human judgment.
Radiantze capability stack
Ticket reader
Parses intent, priority, and affected systems so the right runbook or escalation path is chosen.
Runbook executor
Approved remediation steps run with approval gates before any write action lands in production.
Escalation rules
Complex or high-impact tickets routed to L2/L3 with the context the agent already gathered.