41% faster eligibility case throughput
A state benefits agency needed case workers to move faster without weakening the evidence trail federal reviewers expect. Radiantze replaced fragmented desktop steps with a governed web workflow where every status change, document attachment, and eligibility decision lands in an auditable record.
Radiantze started with process mapping alongside compliance and operations sponsors. Case types, appeal paths, and document retention rules were encoded before screens shipped so production behavior matched policy language reviewers already recognized.
Integration connected the new portal to legacy eligibility engines through a documented service layer with retry-safe messaging and reconciliation dashboards. Dual-write periods gave finance and compliance parallel views until leadership signed off on cutover.
Role-based access enforced at the data layer kept caseworker, supervisor, and auditor views aligned to least privilege. Section 508 journeys, structured error states, and supervisor queues reduced rework that had been slowing throughput for years.
Training and hypercare ran in the same release cadence as feature delivery so field staff adopted the workflow during planned change windows rather than after a big-bang launch.
Within two quarters of steady-state operations, eligible cases moved through initial determination 41% faster while audit samples showed complete decision histories. Radiantze continues application support with severity-based SLAs tied to peak enrollment periods.
